The company needed to complete a complex web-based platform on a tight deadline.
Hours delivered back to the business
compliance in Settlement process automation
Success rate of case completion
For functional release of the solution
The Challenge
Following a period of rapid growth through acquisition, IDOOH were looking to achieve enterprise-wide operational efficiencies and alignment. In order to do this, IDOOH chose to focus firstly on their customer services, merchant operations, risk and compliance functions.
What did
IDOOH do
The Customer & IDOOH’s shared appreciation for the power of combining scale and global reach with flexibility and agility made our partnership an obvious choice. IDOOH have been working with the customer since November 2020 in 2 key workstreams: Automation Delivery and Mobile Migration.
Automation Delivery – IDOOH are working with the Microsoft 365 application to identify, design, build, test and deploy automated solutions. Thus far IDOOH have delivered 28 Automations across 3 core business functions: Merchant Services, Consumer Services and Risk.
Mobile Migration – IDOOH led the migration of applications from a web browser platform to mobile platforms (Android and iOS).
The Results
- 30+ processes delivered
- Over 30,000 hrs delivered back to the business
- 100% compliance in Settlement process automation
- >95% success rate of case completion
- SDK delivered for native platforms, enabling application communications across multiple mobile platforms
